Customer Service Agents Needed X30 – Eskom


Eskom

Posts: X30
Vacancy type: External/Internal
Task Grade : T10
Department : Channel Management
Business Unit : Customer Services
Location : South Africa (Gauteng)
Reference Number : 5000071155NTM
Closing Date : 05/07/2016

Area of Speacialization : To provide a professional service to all customers via all available mediums.
Minimum Requirements 

Qualification(s):
•National Diploma or Related Experience
•3 years’ experience in working with customers and customer relations.

Skills and Competencies

  • Behavioural
  • Integrity
  • Honesty
  • Trustworthiness
  • Professionalism
  • Customer focused Leadership Team Player, motivating teams, coaching, mentoring, developing etc.
  • Knowledge
  • Organisational

knowledge 

  • Ability to deal with stress
  • Report compliance
  • Service delivery training
  • Effective Time Management

Skills

  • Computer Skills
  • Planning and organisational skills
  • Telephone skills
  • Be able to work as part of a team
  • Communication skills Assessment

Clear definition of the means through which the actual job requirement will be measured at or after the interview. In other words what are those key elements that must be demonstrated by the individual in order to assure capacity

Key Responsibilities

•Handling inbound interactions
•Handling back office activities (Non-Technical Dispatch and follow-ups)
•Handling Multi-media activities and Outbound (Proactive Customer Interaction) Campaigns •General Customer interaction and service improvement
•Supports Marketing, Sales and Customer Service Processes
•Vending Prepaid and Easy pay

“If you have not been contacted within 28 days after the closing date of this advertisement, please accept that your application was unsuccessful.”

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