Banking Tellers required at standard bank south Africa
To provide a consistently high quality frontline transaction service to customers encompassing the cashing of cheques, acceptance of deposits and the provision of change.
To understand the risks associated with the handling of cash and maintain effective controls to manage these risks.
To maintain a high level of integrity and ethical standards.
Manage ATM/ANA machines (where applicable)
Attends to cheque encashment, Plus Plan withdrawals etc., according to laid-down procedures as stipulated in Group Reference Guide (GRG).
Attends to change transactions.
Accepts cheque and/or cash deposits, according to laid-down procedures as stipulated in GRG.
Ensures that cheques included in deposits are checked in terms of Duty of Care obligations.
Ensures that all items cashed are within laid-down limits and refers all transactions exceeding limits to the appropriate area for authorisation.
Ensures that items cashed are technically correct and signed, according to laid-down instructions as per GRG.
Prepares contingency schedules and capture as per point of reference structure.
Attends to value transactions
Assists with cash transactions captured by employees that do not operate tills.
Control of cash
Ensures that all laid-down policies and procedures regarding the handling, locking away and security of cash are adhered to.
Ensures that cash holdings are kept within prescribed limits at all times.
Balances cash daily and report any differences promptly.
Ensures that no unauthorised items are held as cash.
Custodianship (where applicable)
Acts as primary custodian of Automated Teller Machine (ATM)/Auto Note Acceptor Machine (ANA) keys.
Acts as primary custodian for the ANA/ATM (KABA) Automatic time delay lock pass code.
Automated Teller Machine (ATM)/ ANA terminals (where applicable)
Controls ATM keys according to laid-down instructions.
Adheres to laid-down instructions regarding the control, movement and take-over of cash.
Undertakes ATM contingency procedures.
Replenishes ATM cash according to laid-down instructions.
Ensures canisters hold sufficient cash for weekends and public holidays.
Monitors cash levels and clear/order cash in line with ICM forecasting to ensure holdings are sufficient to meet business needs and fall within prescribed limits at all times.
Sweep ANA machine daily and balance on NDS Desktop against sweep.
Balances the cash in all ANA’s and ATM’s on a bi-weekly basis.
Completes and balances ATM cash specification.
Releases cash paid out figures.
Ensure good quality notes are loaded to ATM/ANA Machines.
ATM/ANA daily maintenance
Ensure ATM/ANA machine are clear of cash jams and retained cards to increase uptime, as and when required.
Replenishes ATM/ANA stationery.
Ensures maximum up-time by reporting systems or technical problems to ATM Control immediately and follow up in need to ensure that corrective action is taken..
Ensures that the print on transaction records is legible for all ATM/ANA terminals.
Ensures that all ATM/ANA terminals are kept clean externally and internally at all times.
ATM/ANA deposits (where applicable)
Clears and processes ATM/ANA deposits daily according to laid-down instructions.
Handles irregular cheques as unpaid items.
Attends to deposit corrections, where required.
Updates the post-dated register on a daily basis with details of post-dated cheques deposited and ensure that all charges are recovered on the same day.
Retained ATM/ANA cards (where applicable)
Clears retained cards from ATM’s/ANA’s and handles according to laid-down instructions.
Ascertains the reasons for cards being retained and takes corrective action.
Destroys cards or hands to Frontline Support, according to laid-down instructions.
Files ATM/ANA computer reports and ANA transactional record.
Attends to related telephone calls and customer queries regarding ATM transactions.
Sorts waste into laid-down sequences and place in waste receptacles on completion of each transaction.
Ensures that duty of care requirements are adhered to.
Read circulars and fan-out’s daily.
Ensures that post-dated cheques register is updated on a daily basis.
Re-cycling of good quality notes
Ensure that high quality bank notes are recycled in accordance with the South African Reserve Bank [SARB ] minimum requirement by custodians, via the note recycler, for issue to customers and self-service ATM replenishment by the Branch (where applicable).
Reporting where applicable
Identifies migration opportunities and sells products/services reactively.
Ensures that all leads are logged correctly in the presence of the customer and ensures cross selling opportunities are identified.
Identifies and actions opportunities for cross- and up-sell.
Ensures accurate capture, updates or amendments of customer information and history notes.
Ensures that targets are met.
Participates in tactical sales/marketing activities as required.
Multi-channel utilisation and servicing to sell
Conducts a needs analysis to identify customer needs in line with Financial Advisory and Intermediary Service act licence categories (FAIS)
Manages “cost of sales” through the utilisation of multi-channel delivery strategies.
Ensures that all new service requests (queries and complaints) are logged correctly, as either a “first contact resolution” or “non first contact resolution” as appropriate.
Ensures that service requests in personal work list are actioned within agreed timelines
Preferred Qualification and Experience
1 year Branch banking experience would be an advantage
Adherence to laid-down policies and procedures for all transactions
Prompt turnaround times for transactions
Efficient and effective customer service
Low error rating
Low levels of differences in teller’s cash and operational losses.
Positive Internal Audit and Compliance report findings
Satisfied and well-informed customers as a result of efficient service
Number of queries and complaints logged effectively and correctly.
Number of leads submitted resulting in a sales conversion.
Number of cross selling opportunities identified resulting in sales conversion.
Number of leads logged in originating branch vs. sales conversion in concluding branch